From the thematic analysis, three major themes were identified: (a) measurability of PCC, (b) practical considerations for implementing measurement, and (c) policy and practice implications. Twelve of the participants were from Canada, three from the United Kingdom, and one from the United States. Sixteen semi-structured interviews were conducted, which included four clinician-scientists and 12 quality improvement experts. Inductive thematic analysis was used to identify themes and subthemes. With the use of an interview guide developed using the PCC framework, interviews were audio recorded and transcribed for a thematic analysis using NVivo qualitative data analysis software. Semi-structured interviews were conducted with clinician-scientists and quality improvement experts from Canada, the United States, and the United Kingdom from October 2017 to January 2018. Participants were recruited via expert and snowball sampling. Their perspectives were used to refine these domains, which ultimately will inform the development of PCC quality indicators. The purpose of this study was to gather the perspective of clinician-scientists and quality improvement experts regarding the PCC domains included in the framework.
Recently, we developed a PCC framework that is evidence based and patient informed. To improve PCC, health-care systems need to measure it.
Patient-centered care (PCC) benefits patients, health-care providers, and health-care systems by providing delivery of care that addresses patient values and needs while improving provider experiences, and by decreasing health-care expenditure.
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